Computer-Aided Dispatch

Built for the moment it matters: call intake to clearance in a single high-performance workflow, engineered for sub-200ms interactions during peak load.

Dispatch at the Speed of the Call

Every second of call processing matters. Our CAD is PostgreSQL-native end to end, which means incidents, units, locations, and call history live in one transactional store — no sync lag between subsystems, no lost context between screens.

  • Rapid call intake with address verification and caller history auto-lookup
  • Configurable ECI/protocol triage with priority and response-code guidance
  • Unit recommendation ranked by proximity, capability, and workload
  • Multi-agency dispatch — police, fire, and EMS on one incident
  • Real-time incident boards shared instantly with field units via WebSocket
  • Full replay of every dispatch action for training and after-action review

In the Dispatch Center

  • Split-second search across incidents, units, locations, and persons
  • Drag-and-drop unit assignment with conflict detection
  • Persistent call context: prior incidents, hazards, premises notes
  • Keyboard-first workflows for high-volume operation
  • Supervisor views with live queue and overload indicators
<200ms
Interaction latency
10k+
Concurrent incidents
99.9%
Measured uptime
100%
Actions audit-logged

Works With What You Already Run

CAD is the integration hub of the platform — see how it connects.

GeoSightOps COP

Dispatch incidents and unit positions stream live into a GeoSightOps common operating picture.

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NG911 & E911

Call and location data from your ESInet flows directly into call intake with rapidSORD-style validation.

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Neighboring CADs

Standards-based CAD-to-CAD exchange for mutual aid and border-crossing events.

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Next: Records Management →

See the CAD In Action

Watch a live dispatch scenario from call intake to unit clearance.

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